Last updated: February 26, 2026 • These Terms form a binding agreement between Protection Ordinateur AS Inc. ("POAS") and every client, prospect, or site visitor.
1. About these Terms
By accessing protectionordinateuras.com, scheduling a consultation, signing a proposal, or using any deliverable (collectively "Services"), you agree to these Terms and our Privacy Policy. If you sign on behalf of a company, you confirm you have authority to bind it.
2. Statements of work & changes
Each engagement is described in a quote, proposal, or statement of work (SOW) that specifies scope, deliverables, assumptions, service levels, and pricing. Change requests are documented in writing (email is sufficient) and may adjust budget or schedule.
3. Access & client responsibilities
- Provide accurate technical information, credentials, and a primary contact.
- Obtain internal approvals (e.g., for app store submissions or network maintenance windows).
- Use the Services lawfully; do not introduce malware, violate IP rights, or attempt to bypass security controls.
- Maintain backups of your own critical data unless POAS is expressly contracted to do so.
4. Fees, invoicing, and expenses
Unless otherwise noted, fees are quoted in CAD and invoiced at project kickoff and/or monthly in arrears. Payment terms are net 30 days. Late balances accrue 1.5% per month (or the maximum legal rate). Hardware, software licenses, travel, and rush costs are billed at cost plus 10% unless pre-approved differently.
5. Intellectual property & licenses
- You retain ownership of your pre-existing IP and any data you supply.
- POAS retains its internal tools, frameworks, and know-how. After full payment you receive a perpetual, worldwide, non-exclusive license to use the deliverables for your business.
- Open-source or third-party components remain subject to their respective licenses.
6. Confidentiality & data protection
Each party will keep confidential information (all non-public technical, commercial, or personal data) in confidence and use it only for performing the Services. Obligations survive for five (5) years, or indefinitely for trade secrets and personal data. POAS will implement safeguards that satisfy Quebec Law 25 and PIPEDA.
7. Third-party services & AI assistance
The Services may rely on products provided by Microsoft, Google, Apple, AWS, OpenAI, or similar vendors. Those providers remain responsible for their platforms. Experimental AI copilots are only enabled with written consent and are configured to avoid training on your proprietary data whenever the vendor allows.
8. Term, renewal, and termination
- Term length is stated in the SOW. Managed services typically renew month-to-month after the initial commitment.
- Either party may terminate for material breach with 30 days' written notice if the breach is not cured.
- You may terminate for convenience with 30 days' notice; we will invoice the work performed plus any non-refundable vendor fees.
- Upon termination, each party returns or destroys the other party's confidential information and settles outstanding invoices.
9. Warranties & disclaimers
POAS warrants that Services will be performed in a professional manner and that deliverables will substantially conform to the agreed specifications for 30 days after delivery. To the fullest extent permitted by law, we disclaim all other warranties (merchantability, fitness, uninterrupted service).
10. Liability cap
POAS's total cumulative liability arising out of the Services is limited to the fees you paid to POAS during the twelve (12) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, or consequential damages, lost profits, or loss of data, even if advised of the possibility.
11. Governing law & dispute resolution
These Terms are governed by the laws of the Province of Québec and the federal laws of Canada. The parties agree to the exclusive jurisdiction of the courts located in Montréal, Québec. You waive participation in class actions against POAS.
12. Updates & contact
We may revise these Terms to reflect new services, regulations, or pricing. Updates become effective when posted; material changes will also be emailed to account administrators. Questions about these Terms should be sent to support@protectionordinateuras.com.
Thank you for trusting Protection Ordinateur AS with your infrastructure and products.