Privacy Policy

Effective date:

Protection Ordinateur AS ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, how we share it, and the choices you have. It applies to our website, support portal, and managed IT services.

1. Information We Collect

  • Contact & account data: name, company, email, phone, job role, tickets you submit.
  • Service & device data: diagnostic telemetry from managed devices and systems (e.g., performance metrics, software versions, alerts).
  • Usage & technical data: IP address, browser/user‑agent, pages visited, and similar analytics.
  • Communications: emails, chat transcripts, call notes for support and service delivery.

2. How We Use Information

  • Provide, maintain, and improve our services.
  • Respond to support requests and fulfill contracts.
  • Monitor security, perform backups, and ensure business continuity.
  • Send incident, maintenance, and billing communications.
  • Meet legal, regulatory, insurance, and audit requirements.

3. Legal Bases (where applicable)

We process personal information based on one or more of: contract performance, legitimate interests (e.g., securing systems), legal obligations, and—where required—your consent.

4. Sharing of Information

We do not sell your personal information. We share data only with:

  • Service providers & subprocessors (e.g., Microsoft 365, security vendors) under written agreements with confidentiality and data protection obligations.
  • Partners/contractors as needed to deliver projects, supervised under our instructions.
  • Authorities when required by law, court order, or to protect rights, safety, and security.

5. International Transfers

Your information may be processed outside your province or country. Where applicable, we use appropriate safeguards (e.g., contractual clauses) to protect transferred data.

6. Security

We apply administrative, technical, and physical safeguards such as access controls, MFA for admin access, encryption in transit and at rest, network segmentation, and immutable backups. No method is 100% secure; we continuously improve our controls.

7. Data Retention

We retain personal information only as long as necessary for the purposes above and to comply with legal/contractual obligations. Retention varies by data type (e.g., tickets, logs, backups). On request, we will delete or anonymize data where feasible.

8. Your Rights & Choices

Subject to applicable law, you may request to access, correct, or delete your personal information, or object to/limit certain processing. To exercise these rights, contact us at support@protectionordinateuras.com.

9. Cookies & Analytics

We use cookies and similar technologies (including Google Analytics) for functionality and performance. You can adjust browser settings to refuse cookies, which may impact site features.

10. Children’s Privacy

Our services are intended for business users. We do not knowingly collect personal information from children under 13.

11. Links & Third‑Party Services

Our site may link to third‑party services (e.g., Microsoft, remote tools). Their privacy practices are governed by their own policies.

12. Changes to This Policy

We may update this policy periodically. We will post changes here with an updated effective date. Material changes may also be communicated by email or banner.

13. Contact Us

Protection Ordinateur AS
Québec City, QC
support@protectionordinateuras.com
Tel: 514‑970‑5667