Service Status

Live view of our core services. If you are experiencing an outage not listed here, please open a ticket.

All systems operational
Component Status Notes
Helpdesk & Ticketing Operational Portal & email intake normal.
Remote Support Operational QuickSupport downloads available.
Monitoring Platform Operational Agents online.
Backup Jobs Operational Nightly windows completed successfully.
Microsoft 365 (tenant) Operational No issues reported. Check Microsoft status for tenant-wide events.
Networking & VPN Operational Links healthy.

30‑Day Uptime

Target 99.9%+
99.97% overall
  • Helpdesk: 100%
  • Remote Support: 100%
  • Monitoring: 99.96%
  • Backups: 99.92%

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Current Incidents

No active incidents reported.

Scheduled Maintenance

Monthly patch window
Second Saturday, 22:00–02:00 (America/Toronto)
Notice

Short service interruptions may occur for remote agents and management dashboards. Production services are not expected to be impacted.

Past Incidents

Impact: Some health alerts delivered up to 15 minutes late (08:05–08:27 EDT).
Root cause: Provider API rate limiting.
Resolution: Backoff & retry tuned; additional worker capacity added.

Impact: Backup jobs queued; no data loss. Catch‑up completed within window.
Notes: Clients notified 72 hours in advance.

Incident Communication

For P1/P2 events, we post to this page and send email updates. Typical post format:

[Start Time] – Identified issue & impact.
[+30 min] – Mitigation or workaround.
[Resolved] – Root cause & prevention steps.